Buying With Confidence

Your Confidence Matters to Us

Choosing a fine antique or vintage rug is a personal decision, and we want you to feel completely at ease making it. Every rug in our collection is unique, and we are always happy to provide additional photographs, videos, measurements, and condition information, or to answer any question you have before you purchase.

If you would like to know more about a rug, please contact us before ordering. A conversation with a real person is always part of the experience.

See the Rug Before You Decide

Each listing includes multiple high-resolution photographs, and many include short videos. If you would like to see more, such as a close-up of a particular area, a photograph in different light, or a video of the rug, simply ask and we will gladly send it. We want you to know exactly what you are choosing.

Age, Origin, and Condition

Every listing describes where, when, and how the piece was made, along with condition information and photographs. If you would like more detail about a rug’s age, origin, materials, or condition, ask us and we will share what we know. We would rather answer a question twice than leave you wondering.

Questions, Offers, and Rugs Without a Price

If a rug has no price listed, or you would like to make an offer, use the Product SKU and the “Product Inquiries and to Make an Offer” link on the item page, or simply call or email us. Our team will be delighted to help.

Shipped Across the United States

We ship throughout the United States, so you can buy with confidence from wherever you live. Shipping options and costs are shown at checkout, and we are happy to give you an estimate of delivery time for a specific rug before you order.

A Clear and Simple Return Policy

If a rug is not the right fit, we have kept our policy straightforward:

Return shipping is the customer’s responsibility; please pack the rug professionally and insure it fully. A 10% restocking fee applies to returns, and original outbound shipping charges are non-refundable. If a rug ever arrives damaged or is not what you ordered, contact us right away with photos and we will work with you to make it right. The full details are in our Returns & Refund Policy.

We Are Here to Help

Whether you are buying your first antique rug or adding to a collection, we are glad to guide you. Call, email, or send us a message, and we will respond personally.